Naumaras strive to ensure that your order is processed and delivered as quickly and efficiently as possible. Here’s our policy on shipping:
Order Processing Time:
We aim to process orders within 24-48 hours of receipt, excluding weekends and holidays. During peak periods, such as holiday seasons or sales, processing time may take longer.
Shipping Methods:
We offer several shipping options at checkout, including standard and expedited shipping. Our shipping carriers include reputable companies such as Leopard and TCS. Shipping costs vary based on the selected shipping method and the destination of the package.
Shipping Time:
Once your order has been processed, shipping time depends on the shipping method you have chosen and the destination of the package. Standard shipping typically takes 5-7 business days within the country, while expedited shipping may take 1-3 business days. International shipping times vary depending on the destination.
Order Tracking:
Once your order has shipped, you will receive an email notification with a tracking number. You can use this tracking number to check the status of your package on the carrier’s websites.
Order Cancellation:
If you need to cancel your order, please contact us as soon as possible. If your order has not yet shipped, we will cancel it and issue a full refund. If your order has already shipped, you may still be able to cancel it, but you will be responsible for any shipping fees and a restocking fee.
Damaged or Lost Packages:
If your package is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order in a timely manner.
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us. We are committed to providing you with the best possible service and support.